Hi I have typed in personalization pack two times and it says it's accepted but the pack has not showed up on my xbox one cod ghosts account,my xbox live is hooked up to my call of duty account,I don't know wat the problem is

Hi I have typed in personalization pack two times and it says it's accepted but the pack has not showed  up on my xbox one cod ghosts account,my xbox live is hooked up to my call of duty account,I don't know wat the problem is