Over night my sons portal master rank lowered from 34 to 23 trying to figure out we notice we had only 2 stars from collection accolades but replacing all the skylanders on the portal so they would re apply did not help and the game still shows all 81 skylanders in our collections so they show us as owners but the game is not giving us any credit in the portal master ranks.
please help us fix this. I tried to talk to a agent and always says failed no one available .