This post keeps getting deleted even though it is a well thought out and accurate summary of my experience with Activision support thereby making it a valid topic for discussion on the forums. I have read the forum guidelines and I do not feel as though this post is in violation of those guidelines. I am not ranting, raving, or swearing I am asking what I should do next and explaining what I have already done. Therefore, I am going to re-post it a 3rd time from a text document I have saved it on; I'm not going away. Moderators if you feel the need to delete this post again how about messaging me and telling me why and/or what I should next. (That would be a first for Activision lol It's not funny it's sad)
Re-post:
unjustified permanent ban... WOW.
So today I went to play COD Ghosts only to find that I, like many others, have been banned for no apparent reason. So I called Activision support, went through all the menus, and got in line behind 58 other callers. After a little over an hour on hold I am connected with what I can safely say is the worst customer support agent I have ever been involved with. The conversation went something like this:
Short Version
I asked why I was banned and if the ban applies to COD Ghosts on all consoles or just 360. The answer I received: "I don't know." I asked to speak to a supervisor and was told the ban is final and not subject to review. I asked for a supervisor again and was told the same thing, have a nice day, and hung up on.
Full Version
After giving the support agent my email address, gamertag, etc. the conversation went as follows:
Me-I have been permanently banned for violating the "Security and Enforcement Policy" which I have reviewed and have not violated.
Him- I am sorry to hear that. Let me put you on hold for a minute while I pull up your account.
Me- OK
Him- Unfortunately it looks like you have been permanently banned. (DUH!)
Me- Do you have any information concerning the reason for the ban.
Him- I'm sorry but I don't have any details about the ban.
Me- Do you know who does?
Him- I don't know.
Me- Does the ban apply to all COD Ghosts games or just 360?
Him- I don't know.
Me- Well that's not gonna cut it. Is there a supervisor or some one else I can speak to?
Him- I'm sorry sir but I have given you all the information I have. All bans are final and not subject to further review.
Me- I understand that, but I have over $100 between the game and the season pass and I haven't gotten any information regarding the ban. I would like to speak to a supervisor.
Him- All bans are final and not subject to further review. Have a nice d...
(I interrupted him before he could hang up)
Me- I understand that all bans are final, but that is not what I asked. Now I need to speak to a supervisor.
Him- Thank you for calling Activision support. Have a nice day. *CLICK*
Great. I have bought every COD and MW game for Xbox 360 and all of the map packs for everything from COD 4 on. The only thing I ever play is COD. The only reason I haven't bought an Xbox One yet is that there isn't a COD game that is available for One that isn't for 360. I feel as though I deserve at the very least an explanation for the ban, be it justified or not.
8 years and hundreds of dollars and I get hung up on.
At the moment I do not have the money to go buy another Xbox Live subscription as I have just made a large investment in expanding my business upon which I have yet to get a return. I would like to continue pursing this issue, but using another 100 minutes off my cell plan just to be hung up on doesn't seem like a good investment. What do I do now?