Basically my title says it all. I purchased The Walking Dead: Survival Instincts through steam on 5/3. (Worst mistake ever may I add) I tried to play it and constantly get an error message that states MSG: Can't initialize 3D acceleration. Direct3D::CreateDevice failed with error code 0c80070057. I have contacted Steam, who has failed to respond to me in any shape form or fashion. I tried to open another ticket with them today in regards to a refund, and instead of letting me open a ticket, they are now telling me to contact Support@telltalegames.com. I sent them an email explaining what was going on, and their response was...
Hi,
For any assistance with this game, please contact Activision as they are the publisher of this game. The developer, Terminal Reality, no longere exists, so Activision will be your best bet for assistance.
Thank you,
Matt
which I already did on the 4th, through their facebook page as there was not an email listed that I could find, and no way to open a ticket through the website, as the only games I could find listed for Windows were either COD or some other game I don't remember. Here is a rundown of what I have already tried....
Refreshed my Steam files.
Verified Game files.
Made sure that all Direct3D options in dxdiag were enabled, and there were no problems listed.
Tried to run as admin
Changed resolution
Reinstalled the game
Tried to start outside of Steam.
Made sure ALL drivers are up to date.
Restarted my Pc several times during these steps.
Anytime that I try to play the game it tries to do the Microsoft VC Redist Package download, flashes my screen and gives the error message. Does anyone have a fix for this? I am so tired of fighting trying to get it to work. I am running Windows 7 Home Premium Service Pack 1 on an Alienware14 laptop. Processor is an intel Core i5-4200M CPU @ 2.50 GHZ 8 GB Ram on a 64-bit Operating system. Graphics cards are Intel HD Graphics 4600 and a NVIDIA GeForce GT 750M. Thanks in advance!!