HAbigail M:Activision Support reporting for duty!You:My ranks were reset in multiplayer, and Im trying to access the corruption tool but its not registering that my PSN account is linkedAbigail M:Hello. Let me assist you with that.Abigail M:Can I first have your gamertag, console and the game you're contacting us about?You:FLOjeep04, PS4, and Call of Duty: GhostsAbigail M:Thanks for the info Andrew.Abigail M:If you would like, I will be the one who will create the form.You:That worksAbigail M:When did you notice that your stats had been reset?You:A week ago, Ive been trying to access this since thenAbigail M:Okay. What was your previous stats before the reset?You:rank 52 i think on the 8th characterAbigail M:Okay. Are you using wired or wireless connection?You:wirelessAbigail M:Alright. What happened before the reset?Abigail M:Hello. Are you still there?You:the game i played last migrated hosts, then it was intermission with the same players in the lobby as far as i know, were playing the mexican level on dlc3, the timer ran out and went to the loading screen prior to the matchYou:the loading screen showed a different map and i had apparently jumped to another lobby somehowYou:i backed out before the game began and went to the play online main screen to change game modesYou:thats where i noticed that everything was clearedYou:i still have access to all of my dlc items ive purchased... even the COD app on my iphone said for me to play my first match and then log inAbigail M:Alright. Can I have 2-3 minutes to check on your account?You:sure thingAbigail M:Thanks for patiently waiting Andrew.Abigail M:Upon checking on your account, we can no longer restore your stats from its previous state due to bad stats file.You:whats that?Abigail M:I know that upon saying this to you, you will be mad or frustrated. I truly understand yor situation because I am playing the game too.You:im just confusedAbigail M:In short, we can no longer restore your stats.You:what is the reason is what in asking youAbigail M:This is due to bad stats file.Abigail M:Or corruption on your stats.You:yes, elaborate the meaning of thatYou:corruption of my stats is the reason im talking to youAbigail M:There might be corruption on your stats that is why they are in bad shape.Abigail M:It may be because the account went through a series of changes. This is caused by hacked or modded lobbies that you may have entered or if there was a violation on our security and enforcement, leaving or quitting the game early.You:this makes no sense to meAbigail M:If you would like, I can provide you a deal.You:explain?Abigail M:I can provide you 5 more hours of double XP since I know how hard you work for this.Abigail M:As I bargain to my colleagues, I can provide you 8hours of double XP.You:i dont think that would do me any good when there were around 140 hours of time that i played lostYou:just so we are clear no part of me is 'mad' or 'frustrated'... i just feel like im being done very wrong hereAbigail M:I know and I truly understand that it might be unfair on your end.Abigail M:However, resetting your stats is the way to remove all the bad stats file.You:so what are the negative effects of restoring my statsAbigail M:In that case, we can no longer restore your stats since the backed up files were damaged or in bad shape.You:but youre able to 'bargin' with meYou:so how is that right?Abigail M:What I can only bargain is for us to provide you with double XP>You:how much double xp would make up for 140 hours of play timeAbigail M:What I can only provide is 8 hours of double XP.You:this is crazyAbigail M:I know this is hard on your end however if you would like, I can provide you 10 hours of double XP.You:i would like you to explain to me in detail how ive violated anything for this to happen to begin withYou:if you dont mindAbigail M:Your stats can be reset if you entered or joined accidentally or intentionally a modded or hacked lobbies, using wireless connection, leaving or quitting the game early.You:so i am being penalized for some one elses actions?Abigail M:You are not being penalized. We need to fix your stats since it is in bad shape and doing so we need to reset your stats.You:in winch way were my stats in 'bad shape?'Abigail M:Yes.Abigail M:Also, you mentioned that you backed out of the game.Abigail M:That might be one of the reason.Abigail M:Also, you are using wireless connection.Abigail M:That one too, might be the reason.You:i backed out after the next game started because of whatever problem was with the hostYou:was changing game modes evenAbigail M:Yes. In that case, that might be the reason.Abigail M:Also, you're using wireless.You:how in the world could that cause any of this??\You:and why hasnt this happened every previous day that i played through a wireless connectionYou:and why hasnt this happened every other time ive changed game modesAbigail M:I got your point however as I told you, playing on a Wi-Fi connection tend to be unstable due to NAT restrictionsAbigail M:In any case, sometimes it is stable sometimes they are not.Abigail M:Also, leaving the game entirely before a public match is complete could impact data from previous matchesYou:in which manor would i lose my stats through my secure wifi?Abigail M:Wifi connection is unstable no matter how secured it is.You:im not asking about its stability or its security im asking literally how could that physically happen? elaborate..Abigail M:Since it is unstable, all data might be lose any time of the day.You:and if leaving a game were the cause it should have happened long ago and im sure every other player should be resetAbigail M:So you accpeted that you are leaving the game for a long time.You:explain how the data would be lose or lostAbigail M:In that case, it might have been corrupted just now since you are doing it for a long time.You:no thats not what im sayinYou:im saying ive left lobbies before so this should be a causeAbigail M:Yes. That is why.Abigail M:If you left the lobbies before, that might be the reason too.You:i mean should NOT be a causeAbigail M:Again, this causes changes on your account and your account should be sanctioned on violation of the security and enforcement policy. But since I'm a gamer too, I an awarding you 10hrs of 2xp. If you won't accept it, that's fine. And if you want to talk to someone higher than me, you would need to do it through email.You:how are you allowed to "award me 2xp"You:that doesnt seem rightAbigail M:Would you like to take the double XP, yes or no?You:i would like to talk to some one who may resole this problem not "bargain" with meAbigail M:Hello. Are you still there?Abigail M:Again, we can no longer restore your stats.You:like i said, i would like to talk with some one who may resolve this problemAbigail M:Like I said too, we can no longer restore your stats and in that case, there is no one on our end can do that since your stats are in bad shape and is now been reset.Abigail M:I apologize for the inconvenience but I believe I provided you all the info that you need regarding your concern. If you do not have anything else for us to address, I will be ending this session to accommodate other gamers/players.You:in bad shape is a bad explanation... there is nothing that you are specifically saying that i have done or violatedAbigail M:Thanks again for contacting Activision Support. If you have any further need of assistance, please feel free to contact us again. For future updates about the game please follow us on https://twitter.com/ATVIAssist. I will now be ending this chat session.The chat has been ended by the agent.H
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